Appointment Terms
Thank you for booking with Bennett’s Chimney Sweep, we are happy to provide you with an excellent, punctual service.
By booking with Bennett’s Chimney Sweep we ask that you read and agree to the following reasonable terms:
Your Appointment Time. Please ensure that someone is at home for the entire duration of your arrival time slot unless other arrangements have been made (e.g. leaving a key). We appreciate genuine emergencies do happen but please call as soon as possible. If no one is at home we will try to contact you and aim to come up with a solution for same day. If we are unable to do so then you agree to pay the cancellation charge *.
Cancellation & Rescheduling. Cancelling within 24 hours of your appointment will incur a cancellation charge *. Our cancellation policy is strictly adhered to during the months of September to December.
Birds Nests & Blockages. Please notify us in advance if you suspect any issues with the fire or appliance including bird’s nests or blockages as more time is needed in such a case. The related surcharge for bird’s nests and blockages as outlined on the Prices Page will be charged. Note: Bird’s nests are bagged and left with the customer for disposal.
.Do not use your fire the night before. Appliances and flues cannot be swept while on or still hot. If we cannot carry out our work for this reason the appointment will still be chargeable.
Preparation. Refer to the FAQ page under the heading “What do i need to do in preparation for the appointment?“. Note: Ash may not be taken away by your sweep.
Finding your property. If your home is hard to find please give your sweep any instructions or landmarks to look out for.
Parking. Customers cover the cost of any parking expenses. Please have a parking voucher on hand if this is needed.
Liability. Bennett’s Chimney Sweep take every possible care but are fully insured in the event of an accident. However, your sweep is not responsible for not being to be able to sweep a flue or damage resulting from the sweep as a result of poorly installed or damaged appliances, flues, chimneys, chimney pots or cowls. Advice will be given and the appointment will be chargeable.