Terms and Conditions Upon Booking an Appointment
Thank you for booking with Bennett’s Chimney Sweep. We are happy to provide you with an excellent, punctual service.
By booking with Bennett’s Chimney Sweep you agree to the following reasonable terms:
Your appointment. Someone is expected to be at home for the duration of your arrival window unless other arrangements were agreed upon. Please triple check your diary and ensure someone is able to fulfill the appointment. If no one is at home upon arrival within the dedicated arrival window you agree to pay the cancellation fee*. Your sweep will try to contact you via telephone if you are not in. We appreciate genuine emergencies do happen but you must call your sweep to discuss.
Covid-19. We encourage you to be curious about chimney sweeping and ask questions where appropriate. Bearing in mind the current circumstances related to the Covid-19 pandemic, for your protection and that of the chimney sweep, it would be wise to maintain at least a 2 metre distance at all times and allow your chimney sweep to have the room to himself.
Cancellation and rescheduling. If you cancel, reschedule or reduce the number of flues to be swept within 24 hours of your appointment arrival time, you agree to pay the relevant cancellation fee*.
Prepare before your sweep arrives. All preparation must be done in good time before your sweep arrives. Please refer to the FAQ page under the heading “What do i need to do in preparation for the appointment?“. A £5 surcharge may be added in the event your sweep has to spend considerable time in clearing the way to access your appliance or fireplace. Please note: Ash is not cleaned up or taken away by your sweep and will be left as found.
Birds nests & blockages. You must tell your sweep if your fire is not working properly or you suspect a bird’s nest or blockage may be present. If you fail to mention this or you weren’t aware and still want the appointment to continue, you agree to pay the related surcharge for bird’s nests and blockages as outlined on the Prices Page. You are free to cancel the appointment at this point and pay only the cancellation fee*. Please note: Bird nests will be bagged and left with the customer for disposal.
Do not light your fire or appliance the night before. Appliances and flues cannot be swept while on or still hot. Heat will damage the sweep’s equipment. It is at the discretion of the chimney sweep whether or not the appointment can continue in such a case. You agree to pay the cancellation fee* if he cannot carry out the work due to excessive heat.
Give good instructions. If your home is hard to find or inadequately sign posted, please give your sweep any instructions or landmarks to look out for.
Arrange for parking. You agree to pay any parking expenses incurred for your appointment (excluding parking fines). Many heavy tools are needed for ensuring your chimney is swept properly. It is the customer’s responsiblity to make sure there is suitable parking as close as possible to the property. This may mean any of the following;
• Temporarily moving your own car(s).
• Providing a parking voucher or permit.
• Asking a neighbor if their drive can be used.
Liability. Bennett’s Chimney Sweep are fully insured in the event of an accident and take every possible care with your chimney and property.
Your sweep is not responsible for failing to be able to sweep a flue or damage resulting from the sweep as a result of poorly installed or damaged appliances, flues, chimneys, chimney pots or cowls. The appointment will still be charged for.
* The cancellation charges are; £45 for the first flue cancelled. £20 for each successive flue cancelled.