Terms and Conditions Upon Booking an Appointment
Thank you for booking with Bennett’s Chimney Sweep, we are happy to provide you with an excellent, punctual service.
By booking with Bennett’s Chimney Sweep you agree to the following reasonable terms:
Your appointment. Ensure that someone will be at home for the duration of your arrival window unless arrangements have been made (e.g. leaving a key). We will try to contact you, but if no one is at home for your appointment you agree to pay the cancellation charge*. We appreciate genuine emergencies do happen but please call as soon as possible.
Cancellation and rescheduling. If you cancel after 5pm the day before your appointment, you agree to pay the the cancellation charge*.
Prepare before your sweep arrives. Refer to the FAQ page under the heading “What do i need to do in preparation for the appointment?“. Ash is not taken away by your sweep.
Birds Nests & Blockages. Please notify us beforehand if there is any issue with the fire including suspected bird’s nest or blockages. More time is needed in such a case and the related surcharge for bird’s nests and blockages as outlined on the Prices Page will be charged. Note: Bird’s nests are bagged and left with the customer for disposal.
Do not use your fire the night before. Appliances and flues cannot be swept while on or still hot. If the sweep cannot carry out his work for this reason the appointment will still be chargeable.
Finding your property. If your home is hard to find please give your sweep any instructions or landmarks to look out for.
Parking. The customer will cover the cost of any parking expenses incurred for your appointment. Please have a parking voucher on hand if this is the case.
Liability. Bennett’s Chimney Sweep will take every possible care but are fully insured in the event of an accident. However, your sweep is not responsible for not being to be able to sweep a flue or damage resulting from the sweep as a result of poorly installed or damaged appliances, flues, chimneys, chimney pots or cowls. Advice will be given and the appointment will be chargeable.
* The cancellation charge is £50 for the first flue plus £25 per additional flue that you requested to have serviced.
