Terms and Conditions Upon Booking an Appointment
Thank you for booking with Bennett’s Chimney Sweep. We are happy to provide you with an excellent, punctual service.
By booking with Bennett’s Chimney Sweep you agree to the following reasonable terms:
Your appointment. Ensure that someone will be at home for the duration of your arrival window unless access arrangements have been made (e.g. leaving a key somewhere). We will try to contact you but if no one is at home you agree to pay the cancellation fee*. We appreciate genuine emergencies do happen but please call your sweep as soon as possible.
Cancellation and rescheduling. If you cancel, reschedule or reduce the number of flues to be swept within 24 hours of your appointment, you agree to pay the relevant cancellation fee*.
Prepare before your sweep arrives. Please prepare before your sweep arrives. Please refer to the FAQ page under the heading “What do i need to do in preparation for the appointment?“. A surcharge may be charged if your sweep has to spend time clearing the way to access your appliance. Ash is not taken away by your sweep.
Birds nests & blockages. Please tell your sweep beforehand if your fire is not working properly or you suspect that there may be a bird’s nest or blockage. If an issue is found, you agree to pay the related surcharge for bird’s nests and blockages as outlined on the Prices Page. Note: Bird’s nests are bagged and left with the customer for disposal.
Do not light your fire or appliance the night before. Appliances and flues cannot be swept while on or still hot. If the sweep cannot carry out his work for this reason the appointment will still be chargeable.
Finding your property. If your home is hard to find please give your sweep any instructions or landmarks to look out for.
Parking. Please make sure there is suitable parking as close as possible to the property. This may mean any of the following;
• Temporarily moving your own car(s).
• Providing a parking voucher or permit.
• Asking a neighbour if their driveway can be used.
The customer will cover the cost of any parking expenses incurred for your appointment.
Liability. Bennett’s Chimney Sweep will take every possible care but are fully insured in the event of an accident. Howeber, your sweep is not responsible for failing to be able to sweep a flue or damage resulting from the sweep as a result of poorly installed or damaged appliances, flues, chimneys, chimney pots or cowls. Advice will be given and the appointment will be chargeable.
* The charge for cancelling within 24 hours of your appointment is £45. Appointments for multiple sweeps are charged at £45 plus £25 per additional flue.