Terms & Conditions Upon Booking an Appointment
Thank you for booking with Bennett’s Chimney Sweep, we are happy to provide you with an excellent, punctual service.
By booking with Bennett’s Chimney Sweep you agree to the following reasonable terms:
Your Appointment Time. Please ensure that someone is at home for the duration of your arrival window unless arrangements have been made (e.g. leaving a key). We will try to contact you, but if no one is at home for your appointment you agree to pay the cancellation charge*. We appreciate genuine emergencies do happen but please call as soon as possible.
Cancellation & Rescheduling. If you cancel or reschedule within 24 hours of your appointment, you agree to pay the the cancellation charge*. We do not like to charge cancellation, we will try very hard to move things around on the day to accommodate your situation if at all possible.
Birds Nests & Blockages. Please notify us in advance if you suspect any issues including bird’s nests or blockages. More time is needed in such a case. The related surcharge for bird’s nests and blockages as outlined on the Prices Page will be charged. Note: Bird’s nests are bagged and left with the customer for disposal.
Preparation. Refer to the FAQ page under the heading “What do i need to do in preparation for the appointment?“. Ash is not taken away by your sweep.
Finding your property. If your home is hard to find please give your sweep any instructions or landmarks to look out for.
Parking. Please have a parking voucher on hand if this is needed. The customer will cover the cost of any parking expenses incurred for your appointment.
Liability. Bennett’s Chimney Sweep will take every possible care but are fully insured in the event of an accident. However, your sweep is not responsible for not being to be able to sweep a flue or damage resulting from the sweep as a result of poorly installed or damaged appliances, flues, chimneys, chimney pots or cowls. Advice will be given and the appointment will be chargeable.
* The cancellation charge is £50 for the first flue plus £25 per additional flue that you have requested to have serviced.